BOOKING CONDITIONS
Number of days:
Please note that our rental durations are as follows:
- Day rental - 8:00 am to 8:00 pm.
- If necessary, plus night rental - 20:00 hrs to 8:00 hrs the next day (depending on the season and vehicle model 15 € - 45 €)
If the vehicle is not returned at the time specified in the contract, the lessor reserves the right to charge a daily
rental fee if the vehicle is returned more than one hour late.
GENERAL RENTAL CONDITIONS
- The renter declares to be satisfied with the general condition of the vehicle, adding that in case of accident, mishap or delay that could affect the driver of the car, the possible passengers or the car itself, no responsibility will apply to the lessor.
- The renter and the lessor are not responsible for unforeseeable mechanical defects of the vehicle.
- Change of the vehicle (depending on availability) is possible only if it is a technical defect. A change of vehicle or refund of the rental amount due to accident is not possible.
- A refund in case of early return is only possible for longer rentals and in justified cases.
- The rental vehicle may only be used in Mallorca.
- It is expressly forbidden to use the vehicle for racing events such as rallies, road races, etc..
- The vehicle is only allowed to be used by the drivers registered in the contract, with the consent of the lessor. Except in case of justified emergency.
INSURANCE
- Generally, all vehicle rentals include liability, passenger and comprehensive insurance with no deductible. Including underbody, glass and tire protection.
- For certain vehicle models, a rental without deductible is not possible. In such a case, a deposit in the amount of the deductible will be required.
NOT COVERED BY THE INSURANCE
- Damage caused by risky or negligent driving, and damage caused by careless use of the vehicle.
- Engine damage due to negligent use.
- Tire damage, or excessive tire wear due to negligent use.
- Damage caused by incorrect refueling. The renter is responsible for the cost of restoring the vehicle and for the cost of towing.
- Damage or loss of the key (cost approx. 200 €).
- Damage or loss of navigation system or child seats.
- Damage caused outside the agreed rental period.
- Damage caused under the influence of alcohol and/or other drugs.
- Fines or penalties due to violations of the law.
- Refund of the rental amount or replacement of the rental car as a result of an accident.
- Loss, theft and/or damage of personal belongings.
AGE LIMIT
All vehicle rentals are exempt from excess from 25 years of age. From 23 years of age only with an excess of 300€.
FUEL REGULATION
You only pay for what you use. Return the vehicle with the tank as you received it. Fuel reimbursement is not possible under any circumstances. Please note that with our airport service you will be charged for the journey from our location in Cala Ratjada to the airport. This means that if you rent full/full, the tank may not be full due to the journey from our offices to the airport. In return, we will take care of the return journey to Cala Ratjada after the vehicle has been returned to the airport with a full tank.
AIRPORT SERVICE
From now on we ALWAYS keep the option to picking you up at the airport or park the car for you in the parking garaje depending on the booking situation.
From 7 days rental - 75 € per tour (shuttle from Cala Ratjada to Palma or vehicle from airport)
Neither of these options can be booked. We will contact you the day before to let you know what the exact schedule
- Shuttle service: We will pick you up directly down at the exit of the airport. Drive to Cala Ratjada to our office and hand over the car here. On departure the procedure is the other way round. You come to us, hand over the car and we drive you directly to the terminal at the airport.
¡Important! The shuttle will always start from Cala Ratjada. No matter where your accommodation is the vehicle must be delivered to us in the station in Cala Ratjada and the trip to the airport starts from here.
- Pick up/return the vehicle in the airport: You will get the car directly in the parking lot. Get information about the location and access to the key of the car the day before your arrival.Just like the shuttle service, the key box* will be collected from our office in Cala Ratjada on the day of departure or the day before. Eventually we would change your vehicle for a cleaned one.When renting, please note to book a vehicle with enough space for passengers + suitcases
Key box*: where the key of the vehicle will be deposited
CANCELLATIONS
Cancellations are free of charge. However, we kindly ask you to inform us as soon as possible so that we can continue planning your booked vehicle.